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This page provides instructions for regular care of Scoop Candle Co. products. Extenuating circumstances are covered on our troubleshooting page.
We want to ensure you get your problem solved. If you can't find the information you need, please don't hesitate to contact us directly and we'll do what we can to help.
Caring for Candles
Select an appropriate location for your candle prior to lighting the wick. Do not move candles that are burning or that were burned recently and still contain liquid wax. Stay far away from anything flammable or locations with too much air flow. Keep in mind that too much air flow can move flammable objects to within an unacceptable distance from the flame. Always burn in area that is regularly within your sight and inaccessible to pets and children.
Our candles are designed to burn with an approximately 1/4 inch (6.4mm) wick length.
Your candles will arrive with the wick trimmed to the correct length for its first burn. Other than the first burn you will need to trim the wick to an acceptable length prior to lighting. Wicks can be trimmed slightly longer or shorter than 1/4 inch if a larger or smaller flame is desired, but this will impact the quality of the flame and the characteristics of the candle. Too large of a flame will overheat the vessel creating a burn hazard and potentially damaging the vessel. Too small of a flame can result in tunneling and/or failure to remain lit.
After your candle has burned to within 1/2" from the bottom of the vessel it is time to consider what to do with the vessel now that the candle has been completely burned.
Do NOT pour melted wax down any drain. It will solidify and block the pipes.
Pouring hot water into the vessel will soften or melt the wax, depending on the temperature of the water. Heating the wax above 130 degrees F will cause the liquid wax to float to the surface of the water. Once it cools down the floating wax is easily removed. Repeat as needed to get the majority of wax out of the vessel and wipe the remaining residue out with a cloth and a little rubbing alcohol.
If you would like to repurpose the vessel, soak it in warm water for about an hour. All of the labels will easily come off and the adhesive holding the wick base in will soften so it is easier to remove. We do not recommend repurposing the vessels into any application that would expose them to high temperatures. The heat of the candle has caused microscopic damage to the brittle glass and eventually the repeated heating cycles will cause the glass to fracture.
If you have no need for another container, please recycle the vessel and lid. Both glass and metals are infinitely recyclable.
Caring for Wax Melts
To easily remove the wax melts from the packaging, hold the container upside down (so the wax melts could fall out into your hand) supported on the long edges of the package. If the wax melts do not fall out on their own, press gently on the top of one or two of the individual cubes to release them. It will not take much pressure to release them.
Choose a location that is away from children, pets, or any other disturbance that could tip the wax melter during use. Never attempt to move or handle a wax melter that contains melted wax.
Add as much or as little wax to the melter as you want to fragrance your space. Do not fill the wax melter past its stated capacity.
After the wax has released all of its fragrance allow the wax and wax melter to cool completely. The solidified wax will easily be removed from the melter by hand.
Do NOT pour melted wax down any drains as it will solidify and block the pipes.
Solidified wax can be thrown into the trash where it will naturally break down over time. The plastic packaging can be recycled in most cities once the label is removed. The label can easily be removed by soaking in water for 5 - 10 minutes.