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Troubleshooting

This page will help in troubleshooting the use of Scoop Candle Co. products. For concerns on doing business with Scoop Candle Co., additional details on our products, or for anything else please see the FAQs page.

For issues with shipping or returns, see our FAQs page, our shipping policy, or our returns policy depending on your needs.

We want to ensure your questions get answered. If you can't find the information you need, please don't hesitate to contact us directly and we'll do what we can to help.

Excessive sooting is typically the result of having too much wick extending beyond the surface of the wax. This is usually accompanied by a large flame, an erratic flame, shorter burn times, and a vessel that is hot to the touch. See our care guides for more information on maintaining your Scoop Candle Co. products.

If you've placed your candle in a windy or breezy location than the only solution is to move the candle to a new location or block the breeze. Assuming this isn't the case, an erratic flame is typically the result of having too much wick extending beyond the surface of the wax. This is usually accompanied by a large flame, shorter burn times, a vessel that is hot to the touch and sooting that is visible on the vessel. See our care guides for more information on maintaining your Scoop Candle Co. products.

This could be the result of having too much wick extending beyond the surface of the wax or mushrooming of the wick. This is usually accompanied by an erratic flame, shorter burn times, and sooting. See our care guides for more information on maintaining your Scoop Candle Co. products.

This could be the result of having too little wick extending beyond the surface of the wax or mushrooming of the wick interfering with the flame pattern. This could be accompanied by an erratic flame and sooting. See our care guides for more information on maintaining your Scoop Candle Co. products.

Short burn times are typically the result of having too much wick extending beyond the surface of the wax. This is usually accompanied by a large flame, an erratic flame, a vessel that is hot to the touch, and sooting. See our care guides for more information on maintaining your Scoop Candle Co. products.

We make our dyed candles and wax melts with deep, bold, colors that will liven up your space. We also do not use any UV inhibitors in an effort to keep additives to a minimum. Because of this the dyes in your candles and wax melts are susceptible to fading if stored in direct sunlight. Storing at high temperatures can also break down the dyes over time. Always store your Scoop Candle Co. products in a cool dark place whenever possible to maximize the lifetime of their colors.

This is a big topic with many potential causes. We load our candles with as much fragrance oil as the wax will hold to maximize the scent, but some common causes are:

  • Nose blindness, or the human body's normal behavior of adapting to scents that are consistently in the environment. The scent is still there, but you won't be able to smell it until you remove it from your environment and allow your body to return to normal without it. Don't worry, your friends and family will still smell it when they visit. Try alternating between different fragrances to keep from developing nose blindness to any given scent.
  • Some fragrances just aren't as strong to the human sense of smell as other fragrances. We put as much oil in as possible so if you can't smell it as much it's possible you're just not as sensitive to that fragrance as you are some others.
  • For wax melts or candles on a heater; insufficient scent could be an indicator that the fragrance oil in the wax has been consumed. There is no sharp end of life for wax melts as the fragrance will gradually get weaker and weaker.
  • For candles left open to air; if not burning or melting the wax your candle will release fragrance at a much slower rate and therefore have less of a scent. The top layer of wax will release it's fragrance and partially block the fragrance from releasing from the wax beneath. Periodically se a melter to liquefy all of the wax and redistribute the fragrance oils or light the candle to burn off the top layer of wax that has been depleted of fragrance oils.
  • Your space is simply too large for the product you've selected. Placing a small candle in a large room will result in a small amount of fragrance being diffused across a large volume of air and the scent level will just be too low for your nose to sense. See our sizing guides to help determine the correct product for your space.

If you've just started burning your candle we recommend not taking any action and just continuing with the recommended maintenance. It's not uncommon for this to happen initially, but once the flame burns down further into the vessel it will catch up with the wax on the walls and then continue to clean the walls for the remainder of the candle.

If the tunnel is 1 inch or more in depth your space may just be more breezy or cool than typical or the wick is too short. In either case, leaving the wick a little longer at its next trimming should clear this problem up quickly.